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Customers
Company 1: A $1 billion
provider of international communications and information services.
The Challenge
This telecom provider's disaster recovery system
was dependent on its ability to quickly and effectively communicate
disaster information across the entire organization and marshal
a coordinated response. Prior to Vayusphere, this company
used loudspeaker, phone and email systems to alert employees
of disasters. In a true disaster, the phone and paging systems
became quickly overloaded, and email did not address the need
for one-to-many communications in real time. Since the Internet
was the one communications medium which managed to maintain
connectivity during a disaster, this telecom company decided
to seek an alternative disaster recovery solution that leveraged
the Internet to deliver secure, reliable, bi-directional,
one-to-many communications in real time.
Vayusphere Solution and Benefits.
This telecom provider deployed Vayusphere Instant
Response Server (IRiS) to manage and automate all real-time
communication and collaboration across the disaster recovery
team. Vayusphere IRiS provided secure, one-to-many communication
over a standard web connection regardless of location. The
Vayusphere solution met the need for people-to-people communication
and provided automated alerts and remote access to corporate
information systems when all other means of communication
failed.
Company 2: Leading global
provider of hardware and networking equipment, software, and
services
The Challenge
This hardware manufacturer has a large distributed
technical workforce and needs to improve efficiencies and
reduce response times within its field force organization.
Field force engineers are dispatched with a
list of faults at the start of the working day. High priority
faults occurring during the day are assigned to an engineer
by phone. Inventory, cause, and resolution reporting back
to the trouble ticketing application are all paper based,
adding unnecessary time, cost and latency to system updates.
Vayusphere Solution and Benefits
Using the Vayusphere Instant Response Server,
field force engineers will be provided with PDAs for remote
access to trouble ticketing applications. Field engineers
can be notified in real time of priority faults and update
the trouble ticketing application with real-time inventory,
cause and resolution reports. On difficult assignments, engineers
will be able to collaborate with colleagues using Instant
Messaging to leverage the experience of the whole team.
With Vayusphere IRiS ensuring that the trouble
ticketing application is constantly aware of the real-time
status and location of all the engineers, mean time to respond
to high priority requests will be cut significantly. Enabling
field engineers to update the status of jobs in real time
removes the need to manually update systems from the paper-based
system and allows customer billing to be accelerated. Automated
notification of field engineers will make it possible to reduce
the number of administrative support staff.
Company 3: A leading provider
of trading portals for the financial services industry.
The Challenge
This company had developed a fully automated
web portal exchange. Unfortunately, the portal was so automated
that relationship managers were unable to influence decisions
and lost touch with their customers. Customers were arriving
at the portal, transacting and leaving without taking advantage
of any of the value added services supplied. Before the Vayusphere
solution, relationship managers and marketers were finding
ever more desperate ways to try and increase the average stay
on the portal website, to increase the uptake of value added
services and to restore some of the people-to-people communications.
Approaches include mass mailings, endless hours on the phone
and competitions.
Vayusphere Solution and Benefits.
The Vayusphere solution was to build community
and provide push access to clients. Using the Vayusphere IRiS
solution, value-added services could be pushed to customers
and relationships could be re-established. This was achieved
by using the 3 types of instant response supported by Vayusphere:
- Portal-to-client. If clients
request, they can be notified of critical changes occurring
in the market that they need to act upon. This information
is pushed to the client through the Vayusphere solution
and can be delivered wherever the user is and to whatever
device he is using at the time.
- Client-to-portal. Once notified
of events, the user can access the portal functionality
on the device that has been used to notify him, requesting
more in-depth information from other sources and in the
future buying or selling as well.
- Relationship manager-to-client.
Relationship managers and clients are able to communicate
person to person. Both parties can see when the other is
available and prepared to talk and relationships have been
re-established. Just as importantly, the price of an IM
communication is about half that of a phone call. The fully
automatic web approach is the cheapest solution, but business
has found that it lacks the personal touch - this is the
best solution.
The advent of Vayusphere IRiS has meant a revolution
in working practices - the portal has a branded always-on
application on clients' desktops, in their pockets or on their
belts. It is a daily communications device that can be used
for much more. It provides click-throughs to the main portal
site, allows applications to push information to the users
rather than relying on them to look for it by browsing, boosts
the take-p of value-added services and nurtures the return
of personal relationships.
Company 4: Leading provider
of location based services to the transportation Industry
The Challenge
This Location Based Service Provider (LBSP)
has access to GPS-based location information from its wireless
networks that it sells to large utility and transportation
fleets for a fee. The LBSP was looking to monetize its location
information at higher price points by integrating it to high-value
business processes inside their customers' application infrastructure.
Prior to Vayusphere, the company provided a simple polling
API to its customers for accessing location information, but
customers wanted deeper integration with their Field Service
and Dispatch applications. The company decided to partner
with Vayusphere for leveraging Vayusphere's deep domain expertise
in integrating real-time information with enterprise applications.
Vayusphere Solution and Benefits:
Vayusphere deployed IRiS at the LBSP's customer
premises and tied the GPS-based location feed into IRiS's
Presence, Availability and Location (PAL) Server. Customer
applications now have uniform access to a number of real-time
variables that can be used to expedite real-time decisions
and route optimization. Combining the PAL Server with IRiS's
response agents and IM gateway, the customer was able to create
a closed-loop Instant Response system for reducing transaction
time of field-oriented business processes.
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