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News
Vayusphere Instant Response Solution Certified ca
smart with Computer Associates' Unicenter Serviceplus
Mountain View, CA, May 14, 2003 -- Vayusphere, Inc., the
leading provider of Instant Response (IR) software and solutions,
announced today that its InstantResponse for CA Service Desk
was certified casmart
with Unicenter ServicePlus Service Desk from Computer Associates
International, Inc. (CA).
Vayusphere InstantResponse for Unicenter ServicePlus Service
Desk is an out-of-the-box Instant Response solution for companies
that use Unicenter ServicePlus Service Desk to manage the
resolution of time-sensitive, mission-critical business problems.
This solution expands the built-in wireless capabilities by
giving analysts and customers secure Instant Messaging (IM)
access to Unicenter ServicePlus Service Desk. Analysts can
have additional flexibility for interacting with Unicenter
ServicePlus Service Desk and other enterprise applications
- while remote and on-call in real time - using simple keystrokes
on their IM-enabled desktop or mobile device.
InstantResponse extends the notification process of the service
desk, connecting it to analysts' IM enabled desktops, PDA's,
and phones, as well as email and pagers.
CA's Unicenter ServicePlus Service Desk is a high-performance,
web and wireless based service desk platform that effectively
automates support workflow and simplifies management of distributed
support processes - from anywhere, at any time.
Vayusphere Instant Response solutions works with any popular
corporate IM solution, including IBM/Lotus Sametime Instant
Messaging, Microsoft's upcoming Greenwich Instant Messaging
server and Vayusphere Instant Messaging.
"The ca smart certified integration with Vayusphere's platform
is a valuable endorsement of our ability to meet the needs
of call centers and service desks in large scale enterprise
environments," said Pushpendra Mohta, CEO, Vayusphere. "Vayusphere's
and CA's solutions will provide customers with the opportunity
to significantly reduce the costs of delayed response by reducing
downtime and increasing operating efficiencies by integrating
collaboration."
ca smart solutions are certified to integrate seamlessly
with CA's industry-leading technologies, providing customers
with substantial and immediate business benefits.
Instant Response in Action
Specifically, InstantResponse for Unicenter ServicePlus Service
Desk:
- Utilizing the IM buddy list, Instant Response determines
which Analysts are on-call to accept the escalation of the
issue.
- Enables managers to receive real-time instant messenger
notifications if Unicenter ServicePlus Service Desk requests
are escalated impacting service level agreements
- Provides a set of commands that enables an analyst to
interact with Unicenter ServicePlus Service Desk remotely
using simple keystrokes on their IM-enabled desktop, PDA,
pager or phone. The available commands can be configured
based on the user's role and access privileges. For example,
analysts can: Assign the request to one or more people;
accept a request; decline a request; list all open requests
or a subset of requests; add notes to a request; reassign
a request; and update the status of a request. Similarly,
managers can: List all open requests by priority code; list
all open requests that have been open longer than a user-defined
number of minutes; and change the escalation status of a
request.
Availability
Vayusphere InstantResponse for Unicenter ServicePlus Service
Desk is available immediately on Sun Solaris, Linux, and Windows
2000 platforms.
About Vayusphere
Vayusphere, Inc. is the leading provider of Instant Response
(IR) software and solutions. Vayusphere develops and markets
three product lines: 1) Vayusphere Instant Response Server
(IRiS); 2) Vayusphere Instant Response Solutions, a family
of Instant Response solutions built on the IRiS Instant Response
Server platform; and 3) Vayusphere Instant Messaging (IM),
a secure and scaleable corporate IM platform designed for
real-time communication and collaboration between distributed
workers. Vayusphere supports all leading industry standards
including Web Services, XML and LDAP. Vayusphere Response
Agents may be developed using popular development platforms
such as J2EE and Microsoft .NET.Vayusphere is a private enterprise
software company based in Mountain View, California. For more
information, call +1-650-960-2900, visit the company's web
site at http://www.vayusphere.com, or send email to info@vayusphere.com.
Vayusphere Contact
Gaurav Marwaha
+1-650-960-2905
+1-650-960-2900
pr@vayusphere.com
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