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News
Vayusphere Announces Instant Response Server (IRiS)
2.0™ to Reduce the Cost of Delayed Response
Industry's First Instant Response Server Connects
Enterprise Applications to Distributed Workers To Rapidly
Resolve Mission-Critical Business Problems Where The Cost
Of Delayed Response Is High
Mountain View, CA, May 29, 2002 -- Vayusphere, Inc., the
leading provider of Instant Response (IR) software and solutions,
announced today the immediate availability of Vayusphere Instant
Response Server (IRIS) 2.0. Vayusphere IRiS connects enterprise
applications to distributed workers using any Instant Messaging
(IM) enabled desktop or mobile device. IRiS enables companies
with large distributed work forces to rapidly resolve mission-critical
business problems where the cost of delayed response is high.
IRiS is particularly appropriate for reducing costs of field
service, field maintenance and repair, field sales, supply
chain management and IT for companies in the Financial Services,
Healthcare, Law Enforcement, Manufacturing, Telecom, Transportation
and Utilities industries.
Vayusphere IRiS is the industry's first platform to combine
a Presence, Availability and Location (PAL) Server; Response
Agent Server; Instant Messaging and Enterprise Application
Integration capabilities in a single integrated platform.
This unique combination enables Vayusphere IRiS to perform
two powerful functions:
- IRiS enables enterprise applications to automatically
and intelligently find and notify distributed workers of
business problems that require instant response. IRiS' unique
Presence, Availability and Location (PAL) Server dynamically
tracks workers' ability to respond to problems using real-time
data about where they are, what they are doing and whether
or not they are qualified to solve the problem. IRiS' PAL
server can track and aggregate PAL information from multiple
sources including mobile devices and GPS tracking systems.
In this way, IRiS ensures that the right person is always
working on the right problem at the right time. IRiS notifies
selected workers, in real-time, using secure instant messages
sent to their desktop, PDA, pager or phone. IRiS only notifies
enterprise workers that it knows are present and available
to respond.
- IRiS enables workers to simultaneously collaborate with
enterprise applications and co-workers, remotely and in
real-time, in order to rapidly investigate and resolve business
problems. IRiS' unique Response Agent Server manages bi-directional
interactions between enterprise applications and enterprise
workers. Response Agents enable mobile workers to interact
with enterprise applications remotely using instant messages
sent from a single, lightweight client running on any Instant
Messaging-enabled desktop or mobile device. Customers may
develop Response Agents using popular development platforms
such as J2EE and Microsoft .NET.
By enabling both application-push (find and notify) and worker-pull
(investigate and resolve) interactions between enterprise
applications and distributed workers, Vayusphere provides
the industry's first software platform for closed-loop Instant
Response.
"Enabling closed-loop Instant Response using new IR
platforms like Vayusphere IRiS will revolutionize enterprise
computing for distributed workers in the same way that the
Web browser revolutionized enterprise computing for deskbound
workers," said Marc Andreessen, founder of Netscape and
an early investor in Vayusphere.
"Vayusphere's Instant Response Server can help enterprises
recapture billions of dollars of revenues otherwise lost to
delayed response," said Pushpendra Mohta, founder and
CEO of Vayusphere. "And by building on existing investments
in CRM, EAI, wireless and Instant Messaging, IRiS can also
provide CEOs with accelerated return on invested capital.
Vayusphere's Instant Response Server is a significant innovation
that will help our customers jump-start their transformation
into a Real-Time Enterprise."
Vayusphere IRiS Return On Investment (ROI)
Vayusphere IRiS enables companies to rapidly resolve time-sensitive,
mission-critical business problems. IRiS' compelling ROI is
driven by the following time and cost savings:
- Reduced cost of delayed response. By
accelerating the resolution of time-sensitive problems,
IRiS can significantly reduce the cost of delayed response,
such as lost revenues or Service Level Agreement (SLA) violation
penalties.
- Lower dispatch costs. By using presence,
availability and location information to only notify workers
who are known to be present and available to respond, IRiS
eliminates the time and cost efficiencies associated with
traditional notification methods such as email, voice mail
and paging. This can significantly increase the productivity
of dispatch staff, enabling fewer dispatch staff to manage
more distributed workers. In some cases, automating the
identification and notification of qualified workers can
reduce or even eliminate the need for manual dispatch staff.
- Increased utilization and productivity of distributed
workers. Vayusphere IRiS can significantly improve
the utilization and productivity of workers by only notifying
them of problems they are available and qualified to solve.
In addition, by enabling distributed workers to simultaneously
interact with applications and other workers remotely, using
a single, lightweight Instant Messaging device, IRiS significantly
reduces the time required for distributed workers to investigate
and resolve time-critical business problems.
- Reduced rework costs. By ensuring that
workers are only assigned to resolve problems that they
are available and qualified to solve, IRiS significantly
increases the chances of getting the job done right on the
first attempt. This can significantly reduce rework costs.
- Increased customer service and satisfaction.
Faster problem resolution, and real-time updates on resolution
status, drives significantly higher levels of customer service
and satisfaction.
"We believe that Instant Response solutions have tremendous
potential to leverage and extend the value of field service
applications as they are used to manage large field organizations,"
said Mark Unak, VP and Chief Architect of Fujitsu Consulting.
"Our services expertise in designing and deploying field
service optimization solutions, coupled with Vayusphere's
platform for delivering Instant Response solutions for leading
field service applications such as Clarify, Remedy and Siebel,
provides a compelling value proposition for customers looking
to improve service levels while reducing service delivery
costs. We are delighted to be partnering with Vayusphere to
deliver these unique solutions to our joint customers."
Vayusphere IRiS can be deployed alongside Vayusphere Instant
Messaging, the industry's first freely available secure corporate
Instant Messaging (IM) product. Vayusphere IRiS can also be
deployed with popular IM platforms such as MS Exchange IM,
IBM Lotus Sametime, AOL Instant Messenger, Microsoft .NET
Messenger and Yahoo! Messenger. IRiS can integrate with popular
enterprise applications, such as Clarify, Computer Associates,
Siebel and Remedy, using Vayusphere Response Agents, third-party
adapters provided by EAI vendors or standard web service interfaces.
Vayusphere IRiS is a Java application that supports all leading
industry standards including Web Services, XML and LDAP. Vayusphere
Response Agents may be developed using popular development
platforms such as J2EE and Microsoft .NET.
Additional information on Vayusphere IRiS is available at
www.vayusphere.com/products.
Pricing and Availability
Vayusphere IRiS 2.0 is available immediately. Pricing starts
at $50,000.
About Vayusphere
Vayusphere, Inc. is the leading provider of Instant Response
(IR) software and solutions. Vayusphere develops and markets
three product lines: 1) Vayusphere Instant Response Server
(IRiS); 2) Vayusphere Instant Response Solutions, a family
of Instant Response solutions built on the IRiS Instant Response
Server platform; and 3) Vayusphere Instant Messaging (IM),
a secure and scaleable corporate IM platform designed for
real-time communication and collaboration between distributed
workers. Vayusphere's flagship product, the Vayusphere Instant
Response Server (IRiS), connects enterprise applications to
distributed workers in order to rapidly resolve mission-critical
business problems where the cost of delayed response is high.
IRiS reduces operating costs by: 1) Reducing the costs of
delayed response, such as lost revenues; 2) Lowering dispatch
costs; 3) Improving the utilization and productivity of distributed
workers; 4) Reducing process rework costs; and 5) Increasing
customer service and satisfaction through faster resolution
of problems that impact their business. Vayusphere IRiS is
a Java application that supports all leading industry standards
including Web Services, XML and LDAP. Vayusphere Response
Agents may be developed using popular development platforms
such as J2EE and Microsoft .NET.
Vayusphere is a private, venture-backed enterprise software
company based in Mountain View, California. Major Vayusphere
investors include Benchmark Capital and Marc Andreessen, founder
of Netscape, Inc. and chairman of Loudcloud, Inc. For more
information, call +1-650-960-2900, visit the company's web
site at www.vayusphere.com, or send email to info@vayusphere.com.
[Note to editors: The free availability of Vayusphere Instant
Messaging was announced in a companion release today.]
Vayusphere Contact
Malcolm Lewis
+1-650-533-6789, +1-650-960-2900
pr@vayusphere.com
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